Shipping policy

All orders are shipped via the post office directly from Montreal, Canada.

PLEASE BE MINDFUL THAT TARIFFS MAY CHANGE THE SHIPPING COSTS. IF SO WE WILL LET YOU KNOW BEFORE SHIPPING. 

All shipments that are sent by SHODOSAN require a signature upon delivery. 

For deliveries outside of Canada, the price of the item includes all customs duties and processing fees. Extra fees at delivery are customers responsibility.

Please be aware that we cannot deliver to post office boxes, APO/FPO addresses.

In the case of partial shipments, shipping costs will be charged only once.

We process and send orders from Montreal, Canada. Our service hours for order processing are Monday to Friday, from 9:00 am to 16:00 pm EDT (with the exception of Canadian public holidays). 

TRACKING AN ORDER

As soon as your order has been shipped you will receive an email including your tracking number and your invoice.

FAILED DELIVERY PROCEDURE

Our deliveries require a signature. If you miss the delivery attempt, a notice will be left in your mailbox. It will indicate if the package will be re-attempted for delivery the following day or if it will be held at a drop off location.

If you need any assistance with your delivery, please contact our team.

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